Refund Policy

Lancer offers a 14-day free trial for new accounts. No payment information is required during the trial, and no charges will be made until you upgrade to a paid plan.

To request a refund, email us at hello@uselancer.app with:

• Your registered email address
• The date of payment
• The reason for your request

We will process eligible refunds within 5–10 business days. Refunds are returned to the original payment method.

Refunds will not be issued for:

• Requests made outside the eligible refund window
• Accounts suspended or terminated for Terms of Service violations
• Partial use of a subscription period beyond the refund window
• Charges resulting from failure to cancel before renewal

You may cancel your subscription at any time from the Settings page. Cancellation stops future billing but does not entitle you to a refund for the current billing period. You will retain access until the end of your paid period.

We ask that you contact us before initiating a chargeback with your bank or payment provider. Chargebacks may result in immediate account suspension while the dispute is resolved.

We reserve the right to update this Refund Policy at any time. Changes will be communicated via email or in-app notice.

Questions about refunds? Email us at hello@uselancer.app. We aim to respond within 1 business day.